Versa not turning on

[Fit-Researcher]

Hi, I've checked the online community before posting here. 

Versa suddenly switched off yesterday. I tried all the steps of restart mentioned here. The screen just momentarily flashes and goes off again. Moreover Versa is getting super hot when I try to restart (holding back and lower button). It has power/is charged. I know it's within warranty. Now I don't know what to do? Please let me know?? 

Thank you! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Fit-Researcher, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Ajb13705]

I am having the same issue as of today. I also searched for and tried holding the left button and lower right button for 10 seconds without any success. Most of the other users have reported an issue with the software that required the unit to be replaced. 

[k2wess]

Mine was charging after I went swimming. It was charged at 29% when I checked it, so I  left it to charge longer. When I checked it again, it was very hot, the screen was black and it was no longer responding. 

[ErinAlbretsen]

I’m experiencing the same problem as well! 

[MK007]

I have the same problem. My Versa stopped working yesterday. It was fully charged so not sure why it stopped. I cannot turn it on at all atm. It is 18 months old. Very frustrating!!

[HelloPanda]

I'm getting the same problem. Is there a way to contact support directly that isn't through Twitter? Or is it best to start a new thread.

(I've tried all the numerous reset/restart variations and have used a different charger to no avail)

[MK007]

How long do we have to wait for someone to address this issue?? I am pretty disappointed in Fitbit. This is my third Fitbit. The Charge 2 wristbands just fell to bit, and now this. 

[Ajb13705]

There is a live chat function, during that session they provide some troubleshooting measures. Mine was still under warranty so I had the option to receive a replacement or a discount on a different one