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Frozen Versa 2

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‎01-22-2020 01:18 - last edited on ‎06-07-2023 04:39 by Moderator Alum

‎01-22-2020 01:18 - last edited on ‎06-07-2023 04:39 by Moderator Alum

My Versa 2 freezes
I had to restart it 4 times yesterday and shut down. Have had to restart it twice today and still frozen on clock face. Only have it since Christmas 

 

Moderator edit: format

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5 REPLIES 5

‎01-22-2020 03:36

‎01-22-2020 03:36

Hi @OrlaghO I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-22-2020 04:57

In response to NellyG

‎01-22-2020 04:57

Thanks a mill x. Contacted support too so fingers crossed this can be rectified 

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‎01-22-2020 11:45 - last edited on ‎10-09-2025 08:49 by Fitbit Moderator

‎01-22-2020 11:45 - last edited on ‎10-09-2025 08:49 by Fitbit Moderator

@OrlaghO Welcome to the Community. Thanks for the details mentioned. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@NellyG Thanks for flagging the post. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-16-2020 08:23

‎03-16-2020 08:23

I have the same problem. My Verza 2 is frozen and it would not restart. But it is frozen on my second screen on the right. Moderator can you help me.

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‎03-18-2020 15:53 - last edited on ‎12-11-2025 06:31 by Fitbit Moderator

In response to Helpr

‎03-18-2020 15:53 - last edited on ‎12-11-2025 06:31 by Fitbit Moderator

@Helpr Welcome to the Community. Thanks for the details mentioned. 

I would like you to provide me with more details about your Versa 2 frozen on the second screen, please attach a picture to your next reply. In the meantime, please try restarting your watch. 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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