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Frozen dashboard

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‎04-27-2020 07:30

‎04-27-2020 07:30

The dashboard on my Apple phone froze up this morning on my morning walk now I can’t open any challenges or my exercise or log anything. Is there a quick fix for this?

It is recording my steps

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‎04-27-2020 08:07

‎04-27-2020 08:07

Hi @Stephanya,

 

This happened to me too this weekend on Android.  Uninstalling and reinstalling the app didn't work.  Neither did restarting the phone, Bluetooth, re-pairing my V2 with the phone, or re-installing the V2 on my account.  I cleared the cache on the phone as well, and that didn't help at all.  I will let you know if I find a fix.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-06-2020 18:49

‎07-06-2020 18:49

Hi there, 

 

i just talked to the live chat guy. He told me to log out and log in again and it worked. If you still have the problem, give it a try. 

 

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