Frozen screen on Versa

[karenparto]

Hi

I have a Fitbit Versa, and the screen is frozen on the green dotted diamond shape fitbit icon.

I changed the clock face before xmas and that's when the trouble started.

I have since been able to change it back to the original clockface but it still keeps freezing onto this green fitbit icon.

I have let the watch run out charge and then recharged it, that has worked in the past, but not this time.

my phone provider is Telstra

Can someone please help me

karenparto

Moderator edit: format

[NellyG]

Try doing a factory reset using the buttons. If that doesnt fix it you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[GriffinLecky]

I have the same issue but with my Versa Lite

[SunsetRunner]

I have the same issue with my Versa Lite and I have only 1 button on it.