Fully charged Versa goes blank

[Magic28]

Yesterday my versa decided to start playing up, its fully charged on the screen and on my app but as soon as we take off charge and pop on wrist the screen goes blank with nothing. Ive just remastered it to see if that helps but now im getting a battery pic in red saying 0 but like ive stated its fully charged as it shows on screen before the blank goes off.

Anyone else have this issue? Im losing all faith in fitbit as this is my 2nd one.

Any help would be helpful at this stage. Tia

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Magic28. It's good that the community is growing!

Thanks for letting me know about your Versa. I understand how you're feeling about this, and I'm sorry that you're having this experience. Although you've fully charged your device, I'd recommend to try the following steps:

1. Restart your Versa to refresh its performance.
2. Try fully charging it for around 2 hours one more time.
3. You can also tried charging it by using a different USB port or a UL-certified wall charger.

Give it a try and keep me posted! 

[haygirl]

Mine is doing the same thing.  It started last week.  It would not charge for two days.  Even when it indicated that it was charged 100%, the minute I took it off of the charger, it went dead.  I tried the USB port on my home computer and work computer, as well as the wall charger and nothing worked so I finally gave up.  In a last ditch effort, I took it to work one day and plugged it into the USB port that I tried days before and this time it worked.  However, the next time I tried to charge it, nothing worked and it's been dead for about a week now.  Rather disappointing as this is also my second Fitbit and neither work and they've only each lasted just over a year.

How can this be fixed if it won't charge and I can't access the buttons when it is charging to reset it or do anything else?

[CrysLank]

I am also having this issue. It started after the last update... it just went down from there now I have left it on the charger over night. Tried the reset thing three times. It wont do anything off the charger. Something happened where all of a sudden all versa people are having problems. Help

[Magic28]

Oh no, have you sorted it yet? Mines still blank...very annoying.

[Magic28]

Hi tried all this and still nothing. As soon as I pop it off the charge the lights at back dont work, it showing a red battery thats dead but when its on charge its showing fully charged.

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Sounds just like mine. Very annoying as they not cheap either. Mines showing a blank screen still but when on charger its fully charged 

Fitbit should be stepping up and helping ppl out as some are saying its since the last update?

Moderator edit: merged reply

[Lesliesims0812]

Mine is doing the same thin . How can I fix it? I use mine to track my steps for my insurance. Would like a new Versa or another product if there isnt a fix for this issue. 

[Sheyxxlink]

Have you found a solution?

Mine has started doing the same thing 

[Spdemory]

Having the same problem. Last night my Versa was at 88%. It was dead (display black with 0 battery life if I push the button) by the time I got to work this morning. This happened several weeks ago but I recharged it when I got home and has worked fine since - well, until this morning. Very annoying. 

[Magic28]

Hi no I just got another fitbit. Fingers crossed this lasts longer this time.Sent from my Samsung Galaxy smartphone.

[haygirl]

No solution yet and I note that there has been no further comments regarding solutions/suggestions.  I'm not buying another one.  This is my second one and they both lasted less than 2 years each.  The Versa was a year old in June.  If there isn't a suitable solution or replacement, I'll be moving onto another brand.  They are far too expensive to keep replacing every two years.

I will be contacting customer service in the next few days and will go from there.  I'll keep you posted.

[TJBlaze]

Yes, I’m having the same problem with my Versa. All of a sudden it ‘died’ on me and, although I’ve charged it, it won’t work again. Very frustrated. I’ve tried the factory reset thing with two and three buttons. No joy. Changed the usb point too on the wall charger. No joy. Mmmmm......any answers. 

[CrysLank]

Sadly still no update on this and the staff has refused to reply back. When they do reply its asking me to redo all the steps. Its really sad how they are blaming us like... for real. Clearly it was the update that killed all the FitBits. They haven't even replied to most of these. I am about to go to BBB, yelp and start making blogs and posts on Facebook. Read some of the other threads... instead of being honest they aren't. Just out right say they messed up and watch how many people calm down. They just can't accept a mess up. Like all big companies.

[Lesliesims0812]

I totally agree. This is obviously something they did. A big mess up someone released a bad update on their end. If they want to remain in the top of fitness tracker brands they need to do better. Their customer relations and transparency need some serious rebranding.  

[LizzyFitbit]

Hi everyone. Thanks for the time taken to participate in this thread. I apologize for my delayed response, and let me continue helping you with your Versa devices.

@haygirl and @Spdemory, thanks for sharing detailed information about your Versa's behavior, and me know about your Versa, and for trying the steps posted in this thread. Since the screen is still unresponsive, I've gone ahead and requested a case on your behalf. You'll receive an email shortly, keep an eye on your inbox.

@CrysLank, @Magic28, @Lesliesims0812, @Sheyxxlink and @TJBlaze, I appreciate your efforts while troubleshooting your Versa, and I'm sorry that they remain unresponsive after unplugging them. I know how you feel as your devices should be working well and be sure that your feedback will not go unnoticed. I have contacted our Support Team and I was told that you already have a case created with them. I'd recommend to continue working with them so you can receive more details from your case.

See you around.

[Neetzy68]

Yes, same here. It worked wonderfully the first week June 7th. From the second week until August 27.the battery capacity exponentially reduced until it lasted about 6hrs/day. Finally after a full nights charge on the lap top, it went blank. I did chats in June and July and was told I’d be sent an email so that I could return it. I didn’t receive any such email either time. This is my 3rd FitBit purchase, all have been problems from the serious burns with my first one (replaced 6 times) to constant broken bands (replaces 3 times until I quit and just stopped using it) with the 2nd one. In July, the moderator told me to turn off all the features I paid for and to use it like a pedometer that I could have purchased at the Dollar Store. WHAT??? How could you even type that in good conscience?  I want my money  back, but I know that’s not going to happen. Had I checked the community when I first noticed the battery problem, I at least would have been able to do that at Best Buy. There’s a reason they and insurance companies no longer cover the FitBit products. Never again.