Google Assistant isn't working on my Versa 3

[HeatherJolene]

When I try to use the assistant or answer a call, it can't hear me. Although it says I have a snore report everyday. It's not wet or damaged that I can tell. Works fine otherwise.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @HeatherJolene. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As a first approach, please bear in mind that Google Assistant is only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

Before anything else, please make sure of the following factors which are required to install and use Google Assistant

• Your watch and the Fitbit app are updated.
• The Fitbit app has been allowed to run in the background.
• Your phone is within 30 feet of your watch.
• Your phone has an internet connection, either through WiFi or a cellular data signal.
  

If those conditions are met, I'd recommend to log out from the Fitbit app, force quit the Fitbit app, reboot your phone and restart your watch. Then, open the Fitbit app, pull down on the screen to force a manual sync and try activating Google Assistant one more time.

Note that you can have only 1 active voice assistant at a time (Alexa or Google Assistant). To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?