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Google phone not working with Fitbit

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‎02-02-2019 19:47 - last edited on ‎02-03-2019 07:21 by Fitbit Moderator

‎02-02-2019 19:47 - last edited on ‎02-03-2019 07:21 by Fitbit Moderator

I bought a Fitbit Versa today and can't get it to do anything with my Google phone. Does this work with googlGor should I return it?

 

 

Moderator edit: format

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‎02-03-2019 04:47

‎02-03-2019 04:47

Check THIS list of Approved Devices to see if your phone is compatible with Fitbits.

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‎02-03-2019 07:22

In response to SunsetRunner

‎02-03-2019 07:22

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa isn't working with your phone. As @SunsetRunner said please check if it is listed as compatible. Even if it doesn't show as compatible that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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