Grey line on display Versa

[Bessyboo]

Hi

Got Versa xmas day sleep pattern did full breakdown and the colours of R.E.M. light etc now it doesn’t and shows a grey lined bar chart with no stages?? Also I don’t always get text messages on it this seems to be hit and miss? 

Any ideas of what to do please as I have tried re syncing version is 33.1.30

thanks 

Moderator edit: subject updated for clarity

[NellyG]

Does the app tell you why you didnt get sleep stages? Sometimes it is because the versa didnt get a consistant enough heart rate reading. Do you have it firmly on your arm? Try experimenting movingnit to different places on your arm. Also try restarting your Versa several times and see how it goes tonight.

Also have a read of THIS Help Article on sleep tracking.

As far as notifications go, what phone are you using? Have a read of THIS Help Article on notification problems

[Bessyboo]

I will send a pic so you can see what I mean

Thank you

Sent from my iPhone

[Bessyboo]

I can’t seem to add pictures? 

[NellyG]

You should be able to add pics via the camera icon above the reply box on the reply page, but I believe it doesnt work on some devices.

[Bessyboo]

Yes I tried that and it doesn’t seem to work

Sent from my iPhone