HR green light not working

[Anna.sr]

My versa suddenly stopped reading my heart rate.

The green light at the back isn't flashing anymore.

I tried turning HR on and off and restarting my Fitbit but did not work.

I tried factory resetting it and it still won't work.

It's syncing with no issues but it just won't read the HR.

What can I do next?

I've only had it for 6 months!!!

Never had a problem before...

[NellyG]

Hi @Anna.sr On your watch go to your settings app and scroll down to Heart Rate amd check that it is still turned to ON if itnismoff, turn it on and it should be fine. If it is On then turn it off and restart the Versa several times and then go back and turn HR to On again. If it is still not working please come back here.

Restart your tracker

[Anna.sr]

Yes I tried to do that and it did not work.
Today I went for a swim and the watch stopped working all together...
I'm so disappointed...

[NellyG]

Thanks for the feedback. I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community @Anna.sr. It's nice to see you around @NellyG. 

@Anna.sr I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped tracking your heart rate. Thank you for your efforts to resolve this issue. I am sorry to hear your watch stopped working after you went for a swim. I totally understand how you are feeling and I am here to help you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@NellyG thank you for your support! 

I'll be around if you need further assistance. 

[MandisaM05]

This is happening to my versa too...I have implemented all the suggestions in this forum but still no joy...

Anybody able to tell me where to from here? I'd appreciate it. Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community @MandisaM05. 

Thank you for joining the conversation and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[Socershera]

My versa just started this yesterday some time in the evening. It did not log my sleep last night at all. (08/07/19) I went and worked this evening for 2 hours playing a sport and nothing. I’ve restarted it from the settings. I’ve pressed the left button and bottom right button at the same time to restart. I’ve checked in settings to make sure the HR feature is turned “on”. The green lights on the back are not on at all after I reset either way. What else can I do? 

[LiliyaFitbit]

Welcome to the Fitbit Community @Socershera. 

Thank you for joining the conversation and sharing the details of the issue with the heart rate monitor on your Fitbit Versa. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have further questions.