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HR not working

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‎11-28-2019 03:51

‎11-28-2019 03:51

My HR monitor/sensor isn’t working. I’ve tried restarting the Fitbit, fully charging it, and changing the HR sensors. Any tips, or is it just broken ?

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‎11-28-2019 06:05

‎11-28-2019 06:05

Hi @remyrox - On your Versa, swipe to settings and please make sure that heart rate is set to On. 

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‎11-28-2019 09:44

In response to SunsetRunner

‎11-28-2019 09:44

It is! I’ve tried changing the HR settings but the green lights still won’t come on the back and the HR part won’t work.

V/r,
Renee Pettway
203-615-2216
reneepettway@yahoo.com
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‎11-28-2019 17:32

In response to remyrox

‎11-28-2019 17:32

@remyrox - Please tap the three dots at the top, right of your post. Tap Edit and delete your personal information. This is a public forum. No need to encourage spam. 

 

Sorry the restart did not help. Follow this link for more trouble shooting tips. If you still cannot get it working, contact Fitbit Support. 

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