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HR reading too high

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‎08-08-2019 16:13 - last edited on ‎08-15-2019 17:22 by

‎08-08-2019 16:13 - last edited on ‎08-15-2019 17:22 by

HR started reading extremely high on 7/2/19, its now 8/8/19. Ive reset multiple times, turned on & off, even tried factory reset. Ive followed all trouble-shooting advice found everywhere. I have versa, have had it for a year & 2 months, HR worked perfectly until 7/2. This affects the sleep tracking, calories burned, & active minutes every day. I have a desk job but somehow I have 491 active minutes & Ive burned over 4000 calories today. I am sitting in my recliner now & did not go to the gym today. I have tried to be patient hoping for an update that will fix the problem, but I'm tired of waiting. The versa has become useless, it's now an expensive watch with no other benefit. I purchased it bc I loved every fitbit Ive had, but this is ridiculous. I'm ready to divorce fitbit & go with an apple watch or garmin or maybe samsung smart watch.

 

 

Moderator edit: subject for clarity

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‎08-15-2019 17:21

‎08-15-2019 17:21

Welcome to the Fitbit Community @Jenbobpick. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your heart rate reading being higher than it should be and affecting your sleep tracking, calories burned and active minutes. I totally understand how you are feeling as you would like to receive an accurate information about your activity. I appreciate your efforts to resolve the issue and providing the additional details. You can double check the tips to improve the accuracy of heart rate tracking here. 

 

I would like to confirm that we're aware of this issue and we are working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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