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Versa feedback

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‎08-09-2019 07:14 - last edited on ‎08-15-2019 17:03 by

‎08-09-2019 07:14 - last edited on ‎08-15-2019 17:03 by

How about this.  I am now on my 4th Versa in just under 1 year.  The first one broke after 4 months.  The heart rate monitor went very odd and then stopped working.  I had to return my watch and it was replaced.  In May the battery died and it was replaced again.   Today I have been offered another replacement as the battery has died again.   I spent nearly £200 to purchase this watch so that I could log the swimming I did.  I kept out of the water with the 3rd replacement until this week.  Soon after this the battery died.  So I would maintain these are not fit for purpose.  They are obviously not waterproof.  I had a blaze for quite a long time and had no problems with it at all.  I bought a Versa because I wanted to use it in the water.  A member of my family bought a Versa at the same time and has never used it in the water and has had no issues at all.  Although this is only a small sample to make an assumption on it would seem to me that the Versa is being sold under false pretences.  IT IS NOT WATERPROOF!!! 

The only options given to me are a replacement or 50% off a different fitbit product.  Which I feel means that I will have to spend several hours every few months sorting out until the warranty on the first one runs out then I am on my own.

 

 

Moderator edit: subject for clarity

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‎08-15-2019 17:10

‎08-15-2019 17:10

Hi @Starjulie, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I understand your concern and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. 

 

I could see that you got in touch with our Support team and that they were able to help you. Thank you for your time and efforts. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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