@MikeHughes This is a user community, not actual Fitbit Support. Although Moderators who are Fitbit Employees help out sometimes. I you want quick support, I always had luck with the chat option.
Does your Wife pay for Fitbit Premium? From what I can find, you need a Premium account to get health metrics.
Best AnswerCheers Mark - my mistake!
Yes, she does have premium by the way.
Best Answer