Heart Rate Doesn't Work & FitBit Won't Do Anything About It?

[ealazor]

Hi all,

I have had the same problem as many of you in that my Versa heartrate monitor reads as 120+ BPM no matter what I am doing, meaning that the calorie tracker, workout tracker, and sleep trackers all do not work correctly. Today I was on a plane for 3+ hours and left the plane with having somehow having done a two hour workout.

When I talked to Support about this right now via chat, they basically feed you the party line that "the team is working on it" and that "it will work when the update comes out" even though they can't tell you when the update will even come out. They also avoid answering any questions revolving around the fact that you aren't going to have a working FitBit for an indefinite amount of time and that there is nothing they are going to do about the fact that you paid good money for a product that doesn't work because of their issues. The reason I bought the FitBit was in order to use these three features.

Any ideas of what else to do? I have tried every possible re-set that is listed on the message boards. 

[LiliyaFitbit]

Welcome to the Fitbit Community @ealazor. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I totally understand how you are feeling as you would like to use your watch and its features without any issues and work on your goals. Thank you for your efforts to resolve this issue. You can confirm the tips for optimal wear and the information about what factors affect the accuracy of the heart rate reading here. 

I understand how frustrating this situation can be for you. Unfortunately, we haven't received any updates about this at the moment, however, all the reports shared from users are helpful to continue investigating this. Thank you for taking the time to contact Customer Support and share this information here. I'd suggest to keep communication open with our Support team since they have already all the details and special tools to continue assisting you.

I'll be around if you need further assistance.