Heart Rate Monitor

[Susieqt80]

Hi, 

Anyone else having a problem with heart rate monitor today? My resting heart rate is usually 76 or 77. Today it has had me at at peak zone all day and it says I have been active for 338 minutes (I haven't!!!) 

Current heart rate is 167bpm (which it isn't).

I have reset the watch, turned off my phone - and now I'm fresh out of ideas!

Thanks, 

Susan. 

[SunsetRunner]

Hi Susan, have you already tried to restart your Versa mutiple times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons? Sometimes this needs to be done 4 to 5 times before the problem is solved. Good luck!!

[SunsetRunner]

I have the exact same issue and I have done the "reset device dance" at least a dozen times. It does not work for me. I use it with my Samsung Galaxy S7 Edge. Hey Fitbit! Are you going to fix this or replace my Versa before my warranty period expires? 

[JoanneOw]

Same type of issue as well. Told need to wait to software update. Not able to provide a time frame. Told they are aware there is an issue. 

Just wonder if it is ALL versa’s or just faulty ones. 

[SunsetRunner]

Hi, unfortunately I have to mention that I do not have any problems at all with my Versa, so it seems to be limited by Versa's from a certain production line.

[JoanneOw]

This is why I am so frustrated. If was a software issue like they say, I would think ALL versas would have the same problem. They keep saying they know there is an issue but may be fixed in next software update- with no time frame given. Same repeated answers over and over and they will not try replacing. Even after I have sent photos of the problem.

Sent from my iPhone

[SunsetRunner]

Hi, Sorry that my Versa is not having any problems at all, but what I do know is that Fitbit and iPhones are, to say it neatly, not an happy marriage. Users with an iPhone report more of these kind of problems than Android users and I use an Android device.

[JoanneOw]

That is interesting info. Fitbit hasn’t asked that question. I have an iPhone. Thanks for the info.

Sent from my iPhone

[katiemacny]

A couple of days after mine did this it died.

[SunsetRunner]

You're very welcome, that why we are around to help users with problems. 

[asanders723]

Yes, I’m having this same issue today, and my battery is draining more quickly than usual.

[katiemacny]

My experience, In a couple of days your battery won't charge at all.