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Heart Rate & Sleep Not Updating.

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‎02-05-2020 14:35

‎02-05-2020 14:35

My heart rate shows my current heart rate on my app but it's been a week since anything appears in the graphs. Also doesn't show my current heart rate line for the day. Usually I can see it as the day goes along how my heart rate changed. Its stuck on a week ago. None of my days have synced. Same for sleep. Have reinstalled the app & rebooted my Versa 2.

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‎02-20-2020 15:42 - edited ‎02-20-2020 15:45

‎02-20-2020 15:42 - edited ‎02-20-2020 15:45

Hi @StairsClimbed A warm welcome to the Community. Please apologize for the delayed response. Thank you for the information provided. 

I'll be glad to help you with the heart rate and sleep update.

 

According to your description, it seems that your Versa 2 hasn't been syncing. To verify this, go to your Fitbit app, tap on your profile picture, you'll see the list of your Fitbit devices. Below each one you'll see the last date it was synced. If the date is recent and you still don't see your heart rate and sleep data, please let me know. 

 

If you see that the watch hasn't been syncing lately, please follow these troubleshooting steps Why won't my Fitbit device sync?

 

If you need more assistance let me know what mobile device you're using. 

 

I'll be around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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