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Heart Rate not syncing

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‎03-12-2019 13:19

‎03-12-2019 13:19

Ever since I charged my Versa this morning, the heart rate does not sync with the app. The green light is flashing and when I scroll through my stats on the Versa, it says what my heart rate is and what my resting heart rate is. However, the calorie count is as if I haven't moved for the day. On the app, it registers no heart rate activity since 7:15am when I plugged it in to charge. I have reset the Versa. I have unsynced and resynced with the app. Any advice?

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‎03-12-2019 19:11

‎03-12-2019 19:11

Hi, see this topic about HR: https://community.fitbit.com/t5/Versa-Versa-Lite/HR-not-tracking-lights-stopped-flashing/td-p/329389....

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‎03-13-2019 05:34

In response to SunsetRunner

‎03-13-2019 05:34

I did read that thread. It did not answer my question.

 

Thankfully, my Versa randomly started working again overnight. I have no idea what happened and I did nothing different to fix it. 

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