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Heart rate function not working

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‎02-13-2020 04:07 - last edited on ‎03-08-2020 17:39 by Fitbit Moderator

‎02-13-2020 04:07 - last edited on ‎03-08-2020 17:39 by Fitbit Moderator

My green light has stopped flashing, and my heartrate is no longer consistently being detected. I exercise daily yet my app shows I have not had any active minutes during the day. What's wrong?

 

Moderator edit: updated subject for clarity

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‎03-08-2020 17:44 - last edited on ‎09-07-2024 05:26 by Fitbit Moderator

‎03-08-2020 17:44 - last edited on ‎09-07-2024 05:26 by Fitbit Moderator

Hi @VTabBea. Welcome to the Community Forums. I'm sorry for the delay.

Thanks for bringing this to my attention. I understand how important this data is for you and let me help you with this matter. Since the heart rate function isn't working consistently, that's the reason why your active minutes aren't detected correctly, for that reason let's try the following steps:

  1. On your Versa, swipe to the left and open the Settings app.
  2. Scroll down and tap on heart rate to turn it Off.
  3. Restart your watch to restore its performance.
  4. Turn back On the heart rate function.
  5. Wear your watch snug on your wrist and monitor its behavior on the next days.

I'll be around, keep me posted with the outcome.

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