Versa locked

[Versavested]

My Versa is locked. I've been using my phone to open it. Unfortunately the phone fell, and we couldn't assemble it. Now I have a new phone. I want to activate my Versa onto it, but the device keeps saying to Unlock with a phone! Is there a way of doing this without the dead phone?

I desperately need help.

Ms H

[LiliyaFitbit]

Welcome back to the Fitbit Community, @Versavested. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa being locked. Thank you for your efforts, I totally understand how you are feeling. If you're unable to unlock your watch with your phone, I recommend following the instructions from this post. 

Let me know how it goes, I'll be around.