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Versa 2 screen and steps issue

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‎03-06-2020 04:57 - last edited on ‎03-08-2020 18:20 by

‎03-06-2020 04:57 - last edited on ‎03-08-2020 18:20 by

This is my first smartwatch and let me say I'm disappointed. It will not swipe or count steps when I hit the side button to check the time sometimes it does not even come on this has made me mad. I have done all trouble shooting that I have read in these forums and now fitbit wants a video. I don't get it. My watch is under warranty what the hell? It does not work

 

 

Moderator edit: subject for clarity

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‎03-08-2020 18:18

‎03-08-2020 18:18

Welcome to the Fitbit Community, @51061. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa 2. I totally understand how you are feeling as this is your first Fitbit watch and you would like to continue enjoying its features and the Fitbit experience. Thank you for your troubleshooting efforts. I understand that you've been in touch with our Support team and they requested a video. I apologize for any inconvenience and recommend to continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution, I appreciate your understanding. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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