help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 06:03 - last edited on ‎03-08-2020 18:17 by Fitbit Moderator

‎02-17-2020 06:03 - last edited on ‎03-08-2020 18:17 by Fitbit Moderator

I have a brand new only 5 weeks old Versa and the screen is not responding. It is fully charged, I have reset using side button but still not responding. I have read that it needs a factory reset. How do I do this and WHY should I need to do this after only 5 weeks. It seems from reading other posts that this has been an o go problem for several years.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-08-2020 18:22 - last edited on ‎09-07-2024 05:25 by Fitbit Moderator

‎03-08-2020 18:22 - last edited on ‎09-07-2024 05:25 by Fitbit Moderator

Hi @SunsetRunner. Welcome to the forums. I'm sorry for the delayed response.

Thanks for sharing that your Versa 2 screen isn't responding correctly, as well for trying the restart process. I understand where you're coming from as your brand new watch shouldn't be having this issues. I got in touch with our Support team and I was informed that you already have a case created with them. I'm glad that your case is on good hands and if you have any other question don't hesitate to let me know.

See you around.

Best Answer
0 Votes