Heart rate function not working

[Rosebud_79]

I have tried everything to turn my Heart Rate tracker working.  The LED light no longer blinks and it's not tracking my heart rate or my sleep.  I've trying syncing, rebooting, removing the device, uninstalling the app and updating my versa.  I have no idea what else to do, I love the watch so much and want to use the all of it's features but I don't want to re-buy it.

Moderator Edit: Clarified subject

[Pankaj0510]

Hi Guys,

After going through the community forums, I see that lot of people have complained about heart rate monitor issues with the Versa. I have tried the options of factory resetting the watch as suggested here on the forums. But it has not worked. Is there anything else I can try. The whole point of buying the versa was the HRM.

Appreciate your help in advance !

[rander99]

My versa is not tracking my bpm and the sensor is not lighting up. I tried Turing off and turning on the bpm setting, I’ve factory reset it twice with nothing and removed the device more than 3 times, I’ve hard reset it at least 5 times, deleted the app. Lastly, on the home screen, next to bpm it shows this “- -“ 

anything I can do different? 

[LizzyFitbit]

Hi @Rosebud_79, @Pankaj0510 and @rander99. Welcome to the Community Forums.

@Rosebud_79, thanks for letting me know that the heart rate function isn't working on your Versa Lite, as well for every step tried prior posting. You did a good job! I was checking your details and I noticed that you already have a case created with our Support team. Our team will continue working with you via email, keep an eye on your inbox.

@Pankaj0510, thanks for your efforts while working on your watch. I understand how important for you is to track your heart rate details and just to confirm, do you see a green light on the back? Since your post didn't mention, I'd recommend to try turning off and on the heart rate settings on your watch, as well to perform a regular restart.

@rander99, I appreciate the time taken to troubleshoot your watch. Since the heart rate function is still not working, I went ahead and requested a case on your behalf so you can receive assistance about this situation via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

By the way, I've moved your posts to this new thread so you can receive more related responses about this situation and to keep our forums organized.

Keep me posted.

[tmore]

I am having the same problems with my Versa. I have ❤️--- for my heart rate, and I have deleted and restarted the app and also the watch, and I have tried all different clock faces as well, and still same thing, although my resting heart rate is tracked on the app. Not so with the sleep tracker.  Sleep is only tracked sporadically with the watch according to the app. 

[Mali1]

I reset my Fitbit versa the watch finally turn on but the screen keep going off don’t let me do anything at all I can see the watch it’s on because I put it on the charger and I’m able to see the screen on but since I update the watch I start having this issue now the heart rate don’t work the screens glitch And I can’t  even scrolled no where to get to the settings to reset it at this point I’m frustrated cuz I spend a good amount off money n in less than a year it stop working as a right now I’m considering another company I try to contact somebody on the company n I have not received no respond at least have the courtesy off saying there’re is nothing we can do about it or let me see what I can do it’s a frustration at this point I decide to stop using and start looking for another smart watch that may do me a little better 

[Pankaj0510]

Hi,

Thanks for your response. I tried the on/off of the BPM setting and normal restart. When nothing else worked, I did the factory reset. But, still not luck. The BPM is not responsive. 

Just to add, the behaviour of the watch has pattern which my gf's versa had. First the screen freezes and then BPM stops working. We could not get her's to work and had to replace. If 2 watches in the same house have the same issue then there is surely there is a problem somewhere.

[Pankaj0510]

@Mali1, that's exactly my experience and sentiments I am going through.

Things just went downhill after the upgrade I feel. It is really unfortunate Fitbit does not seem to do anything about the issues which are so common place. 

[LizzyFitbit]

Hi @tmore and @Mali1, welcome on board. @Pankaj0510, I'm glad to see you here again.

Thanks for every step tried to get your watches working and I'm sorry that you've gone through this experience with them. I understand how you're feeling and please know that every feedback shared in the forums never goes unnoticed. I've contacted our Support team and because you don't have a case created, they'll open one for you and continue helping you via email. Due to recent events affecting our operations there might be a delay in their reply, but be sure that they'll get in touch with you soon.

I'll be around if you need anything else.

[Pankaj0510]

This is the update on my case.

The Support Team reached out to me. After all the troubleshooting, looks like the Fitbit Versa will NOT be fixed. (just to add, even the pedometer on the watch has stopped working now)

As my watch is more than a year old, it is out of warranty and I have offered 25% discount on the new watch 🙂 !! Of that 4 Fitbit Products I bought (3 Versas and 1 Alta HR), 3 have failed on me !!! How am I supposed to have any confidence on any Fitbit product ? (Also, as seen on the forums here, Versa 2 has the same issues I have had). 

Not sure what to make of this. Fitbit was supposed to be a premium smartwatch product. Is it supposed to be last for only one year ? )

[LizzyFitbit]

Hi @Pankaj0510. Welcome back.

Thanks for keeping me updated about your interaction with the team. I see where you're coming from about your Versa not working correctly and I'm sorry for this inconvenience. Our team continues working on our products and services based on our members comments, and your feedback won't be the exception as it'll help us to evaluate our procedures and improve the overall Fitbit environment.

Don't hesitate to let me know if you have more questions.