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Heart rate sensor not working on Versa

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‎08-19-2018 09:18 - last edited on ‎10-12-2019 09:35 by Fitbit Moderator

‎08-19-2018 09:18 - last edited on ‎10-12-2019 09:35 by Fitbit Moderator

I’ve had my Versa since April and all of the sudden today the lights on the heart rate sensor stopped working. It’s completelu dark. I made sure the heart rate monitor was on in the app. What other solution is there?

 

 

Moderator edit: updated subject for clarity

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‎08-19-2018 10:34

‎08-19-2018 10:34

Hello @Wwolf87

Maybe try a reset first and as a last resort, a factory reset. Just do a sync just before you do a factory reset as your data will be wiped clean. 

See. Pg 69 below:

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

View best answer in original post

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3 REPLIES 3

‎08-19-2018 10:34

‎08-19-2018 10:34

Hello @Wwolf87

Maybe try a reset first and as a last resort, a factory reset. Just do a sync just before you do a factory reset as your data will be wiped clean. 

See. Pg 69 below:

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎10-11-2019 07:10

In response to ACG

‎10-11-2019 07:10

Did they factory reset get the sensor back working?

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‎10-12-2019 09:34

In response to SLB14

‎10-12-2019 09:34

@SLB14 it's great to see you in our Fitbit Community! If your Fitbit Versa is not tracking your heart rate, I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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