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Heart rate sensor not working

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‎04-19-2019 05:34 - last edited on ‎04-21-2019 05:36 by Fitbit Moderator

‎04-19-2019 05:34 - last edited on ‎04-21-2019 05:36 by Fitbit Moderator

My HR is reading "--" I've rebooted the Versa. I have tried turning the HR on and off. The lights are not coming on. I had to call support because the screen would not swipe. They assisted me to reboot it. The swipe feature was restored but the heart rate then never returned. Help, please. 

 

 

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‎04-21-2019 05:23

‎04-21-2019 05:23

Welcome to the Forums @TMCQ05.

 

Thanks for bringing this up and mentioning that you have been in touch with our support team.

 

I could see that you were in touch with them and that they have sent you a replacement Fitbit. I'm sure that the new one will work correctly and not give you any issues.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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