04-19-2019
05:34
- last edited on
04-21-2019
05:36
by
LanuzaFitbit
04-19-2019
05:34
- last edited on
04-21-2019
05:36
by
LanuzaFitbit
My HR is reading "--" I've rebooted the Versa. I have tried turning the HR on and off. The lights are not coming on. I had to call support because the screen would not swipe. They assisted me to reboot it. The swipe feature was restored but the heart rate then never returned. Help, please.
Moderator edit: Labels
04-21-2019 05:23
04-21-2019 05:23
Welcome to the Forums @TMCQ05.
Thanks for bringing this up and mentioning that you have been in touch with our support team.
I could see that you were in touch with them and that they have sent you a replacement Fitbit. I'm sure that the new one will work correctly and not give you any issues.
Let me know if you have any further questions.