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Heart rate sensor not working

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‎12-21-2020 09:39 - last edited on ‎12-22-2020 05:59 by Moderator Alum

‎12-21-2020 09:39 - last edited on ‎12-22-2020 05:59 by Moderator Alum

I too am very disappointed with my Versa....I wish I can just get a refund and buy something else because I am quite serious when it gets to fitness.  At first (after a year) I was ok to reset it once a month, then weekly,  but now, after 18 months, I have to reset it daily.....unfortunately it is still not working.....I had enough and want my money back!

 

 


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‎12-22-2020 05:58

‎12-22-2020 05:58

Hi @HildavdW, thank you for sharing all of this information about what you've been experiencing with your Versa, I'm sorry to see that you have to restart your watch every day.  

 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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