Versa Lite screen won't respond

[NikitaC]

My versa lite is completely unresponsive. It’s charged and still vibrates but the screen is black and won’t restart. This week it was opening apps on its own and freezing but now it’s totally broken. Only had it 8 months and took good care of it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @NikitaC, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

[Amil13]

Hello, I am having the same issue. I even changed the clock face to one made by fitbit. It is still unresponsive. 

[MarreFitbit]

Hi there @Amil13, welcome on board. Thanks for following the recommendations provided above to solve the issue with your Versa Lite.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[JennaMH]

I am having the same issue.  I changed clock faces,  and tried restarting,  but it's not responding at all. 

[MarreFitbit]

Hi @JennaMH, welcome on board. Thanks for following the tips and recommendations I provided for this issue. I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!