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Heart rate sensor stopped working on Versa

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‎10-15-2019 01:03 - last edited on ‎10-17-2019 07:16 by Fitbit Moderator

‎10-15-2019 01:03 - last edited on ‎10-17-2019 07:16 by Fitbit Moderator

I have tried factory reset,shutdown but green light is not coming back.This happen 2 weeks before as wellbut got fixed with factory reset but this time it is not . What to do next?

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 07:30

‎10-15-2019 07:30

Contact Customer Support.

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‎10-17-2019 07:15

In response to SunsetRunner

‎10-17-2019 07:15

@Gunjan.gupta, welcome to our Fitbit Community. By the way, I'm sorry for the late response.

 

Regarding the heart rate tracking issue that your Versa experienced, I was able to get in touch with our Support team and was told that you contacted them as @SunsetRunner advised via email.

 

I'm so glad to hear that they took care of your case and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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