Heart rate stopped working

[Shivam_kher]

My fitbit heart rate stopped working.

Now it is not even showing green light.

Rest everything is fine.

It is just 6 months old.

Maybe I should switch to apple apple as your devices are very pathetic.

Moderator Edit: Clarified subject

[Cowanfamily08]

Hey

My versa heartrate monitor stopped working the light will not turn on. Ive tried resetting the Fitbit, factory reset.  And the light will not  turn back on. Is there any other options?

[aor91]

I've had my fitbit versa for about 1.5 years now and i love it. Never had any issues with it. This morning, though, the HR sensor stopped working. It started reading my HR at 131 while I was just sitting down and then it got stuck there. I did a reset and factory reset and it worked for a minute then got stuck on 86. It has not worked since. Turned it off then on and it just doesn't read anything. The sensor light on the underside isn't even going off anymore. Is there any way to fix this

[cnlc]

I have a Versa 2 and the heart rate monitor seems to stop working intermittently.  I first noticed it while exercising and it had stopped recording my heart rate.  After a few minutes it started working again, but it was recording my heart rate from 24 to 31 for about 5-10 minutes!  This has happened about 2-3 times in the last month.

It also appears that it stops recording while I am sleeping as it shows the fitbit being disconnected in the middle of the night for an hour or two.  This seems to happen about 1-2x a week.

I have tried restarting and resetting it but there is no change.

Anyone else encountered these problems and/or have suggestions.

Thanks.

[LizzyFitbit]

Hi everyone. I'm glad to see you participating in the Community Forums.

Thanks for sharing detailed information about your watches and the steps tried prior posting. I’ve moved your posts to this new thread so we can keep our forums organized. I'm sorry that you've gone through this situation and let me give you a hand.

@Shivam_kher, while checking your details I was informed by our Support team that you already have a case created with them. Apparently they'll send you an email with more information about your case, so please keep an eye on your inbox.

@Cowanfamily08, @aor91 and @cnlc, since you've tried the possible steps to get the heart rate sensor working correctly, I went ahead and requested a case on your behalf so you can receive further assistance via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Feel free to reply back if you have more questions.