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Heart rate tracking stopped -Versa 2

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‎08-01-2022 07:54

‎08-01-2022 07:54

My Versa-2 stopped tracking heart rate. I am using Versa -2 since two years and it was fine. Suddenly it has started to not track the heart rate. This is a very important feature for me. 
i took up this issue to the support team tried resetting, updated firmware, factory resettled , even after trying this IT IS NOT TRACKING HEART RATE! 

Now, fitbit says my device is out of warranty and i can buy a new one with a petty discount. 
Fitbit should resolve this issue. I dont wanna buy a new device which will stop working after 2 years! 
i am disappointed in fitbit big time. Very unprofessional! 

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6 REPLIES 6

‎08-01-2022 08:01

‎08-01-2022 08:01

I’ve had exactly the same this week and got the same response as you, so disappointing, no heart rate and no sleep data 🙈

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‎08-01-2022 09:43

In response to Reikijack

‎08-01-2022 09:43

Hey so .. we faced the same issue on my husband’s device and his solution somehow worked. 
So his device’s green sensor light was going on and off all the time so he switched the device off and wiped the sensor light with a cotton cloth and held his thumb against the light..(sensor i mean) do this while turning your device on and somehow this WORKED for him. 
This step unfortunately is not working with my device so i might have to shift to some other device .. i am not happy with Fitbit though! 

also no one from the support told me about this or even once asked me about the green sensor light.  

 

So try this.. might works! Good luck! 🍀 

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‎08-01-2022 20:37

‎08-01-2022 20:37

Mine stopped tracking my HR a week ago also. I have researched and done everything possible as other users have stated. My sensor (green light on bottom) is not on at any time. So I restarted it and the light came on and gave me a HR, only to go off and stay off about 2 minutes later. Everytime I restart it, it will do the same thing. With everyone having this issue, I think it may be a “bug” that occurred with the most recent update (3.64) that came out and installed a week ago. I am making a report to app developers. Just wanted to let you guys know you’re not alone. I have also factory reset with the same results. 

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‎08-01-2022 21:30

In response to Dustyrose143

‎08-01-2022 21:30

I agree this is happening with a lot of people. And this is the responsibility on fitbit to solve this issue, but they are offering some stupid discounts and asking us to buy their new products, which will stop working after some days. How can one trust this company again? This is so unprofessional and ignorant behavior towards customers. 

i am trying to find out if we can any ways downgrade the update and see if that option is still available for us. Lets hope for the best! 

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‎08-05-2022 20:31

‎08-05-2022 20:31

I'm having the EXACT same problem NOW. And they also told me they wouldn't replace the device. 

However, offered me a ridiculous discount to buy another device. 

Nonetheless, my blaze that I have had for several years continues to work well with a cracked face..

 

You know. I'm just about ready to leave Fitbit alone all together..

EVERYONE who responded to this thread is absolutely right..

I'm very disappointed..

Best Answer

‎08-05-2022 21:03

In response to jamilt

‎08-05-2022 21:03

I am never getting back to FITBIT … they are gonna lose a lot of customers now! 

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