Help! Versa Suddenly stopped syncing

[kljcorp]

 Hi,

I've been using Fitbit Versa on my Pixel 3 for over two months with no issues whatsoever. Today, all of a sudden, I noticed my Fitbit wasn't syncing. I turned BlueTooth on and off. Still wouldn't sync. I checked to make sure my internet connection was working. Still wouldn't sync. I turned my phone off and on. Nope. I tried syncing via wifi. Nope. I then tried syncing thru the app dashboard on Windows 10 and can't find out where to sync. There's an icon bar that looks like a sync button, but it's grayed out and non-clickable. 

I'm in several step challenges and this will be devastating if I can't get this to sync. Can anyone help? Any ideas on what I can do. I would try uninstalling and re-installing the app, but I don't want to risk doing anything that would cost me losing my steps from yesterday. Worked fine the day before. I cannot figure out what it wrong or what changed. Never had an issue before

[NellyG · Accepted solution]

This always seems to work for me

In your phones bluetooth settings unpair the Versa, turn bluetooth off and restart your phone. Turn bluetooth back on but dont try pairing your Versa. Restart the versa several times then try to manually sync again.

Restart your tracker

[kljcorp]

Thank you NellyG. That worked! Still concerned that it even happened out of the blue tho with no warning after months of reliable syncing. But your advice worked right away. I'm grateful and thanks again!

[cubsfan1028]

The Versa I had for only two weeks quit syncing; and when I contacted Fitbit, I was told there was a problem with their system and I would receive an email once their problem was solved. I never received an email; and when I called back, I was told that I needed a new "stone" (tracker) and one would be sent to me. I was so upset that it didn't sync because I had over 18,000 steps at the time - all to be lost. When I finally received the replacement, it didn't work either. Again I was told it was a Fitbit system problem and I would receive an email when their system was back up and running. Once again, no email and now I'm without a Versa or a means to get a refund! The Versa and Fitbit support is garbage!