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Help with replacement Versa Lite

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‎10-12-2021 15:07 - last edited on ‎10-13-2021 08:22 by Fitbit Moderator

‎10-12-2021 15:07 - last edited on ‎10-13-2021 08:22 by Fitbit Moderator

I bought my versa lite May 2020, worked fine until March 2021. Stopped turning on. Called Fitbit and I was still under warranty. September the same issue, black screen would not turn on. I was now informed that I was no longer under warranty with Fitbit but I had warranty with Square Trade Allstate. I now have to pay $25.00 to get a replacement ! My original did not  even last 1 YEAR. I have a sedentary job and walk so I am not hard on it. Now Square Trade said that I have been approved for a replacement but Fitbit has to replace it.  Square Trade transferred me to Fitbit. 30 Minutes on hold and Fitbit has informed me that Square Trade has to replace it. I am terribly upset. I do not have the funds to just throw away on a product that won't last a year, and now I have been charged and now giving the run around!

 

Does anyone in the Fitbit company care ?! 

Support just keeps transferring me. 

I am sure this is a waste of time, but one last shot before I am out a watch and my deductible. 

 

Moderator Edit: Clarified subject

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‎10-13-2021 08:40

‎10-13-2021 08:40

Welcome to the Fitbit Community, @lsifuentes830.

 

Thanks for the details provide in your post. I see where your frustration is coming from. I've seen you reached out to our Support team by phone and they're addressing your concern. When you receive a replacement, the warranty is not renewed as you can confirm on our website and you're directed to contact SquareTrade and file a claim since Fitbit will not replace a device if the warranty expired. Fitbit doesn't have access to claim status and all decisions made by SquareTrade are final. 

 

If SquareTrade is referring you to contact our Support team, I suggest you to request an email from them indicating the reason why they're sending you back to Fitbit and then you can contact our team back to update your case. This will help our team to investigate and determine how to proceed.

 

On a side note, I moved your post to the Versa Lite board to keep the Community organized.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!

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‎10-13-2021 08:40

‎10-13-2021 08:40

Welcome to the Fitbit Community, @lsifuentes830.

 

Thanks for the details provide in your post. I see where your frustration is coming from. I've seen you reached out to our Support team by phone and they're addressing your concern. When you receive a replacement, the warranty is not renewed as you can confirm on our website and you're directed to contact SquareTrade and file a claim since Fitbit will not replace a device if the warranty expired. Fitbit doesn't have access to claim status and all decisions made by SquareTrade are final. 

 

If SquareTrade is referring you to contact our Support team, I suggest you to request an email from them indicating the reason why they're sending you back to Fitbit and then you can contact our team back to update your case. This will help our team to investigate and determine how to proceed.

 

On a side note, I moved your post to the Versa Lite board to keep the Community organized.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
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