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Hourly step activity not syncing correctly

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‎08-14-2022 12:31 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-14-2022 12:31 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

I have a Versa3 & iPhone 13. My hourly steps are not syncing correctly. I’m missing an hour in the app and my watch shows correct hours. It skipped an hour. Any ideas on how to get my missing hour to show in app. 

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4 REPLIES 4

‎08-14-2022 12:46

‎08-14-2022 12:46

Also, I forgot to mention I did shutdown & restart both my Versa3 & iPhone 

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‎08-14-2022 13:30

In response to Lueds55

‎08-14-2022 13:30

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‎08-14-2022 14:41

In response to Lueds55

‎08-14-2022 14:41

@Lueds55   This happens to me from time to time.  There's just nothing you can do to fix it.  For me, it seems to happen when I'm trying to get those last few steps in at the end of the hour.  My Fitbit screen says I made it, my app doesn't.  Honestly, I make an angry face or two 😠😠, and move on.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-20-2022 14:03

‎10-20-2022 14:03

I am having the same problem, tried the same fix attempts as you but it didn't work.  I also have problem sometimes with my sleep tracker not recording on some nights. ??????  I feel your pain.

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