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Hourly step count not being recognized

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‎09-04-2019 02:35 - last edited on ‎09-07-2019 05:18 by Fitbit Moderator

‎09-04-2019 02:35 - last edited on ‎09-07-2019 05:18 by Fitbit Moderator

Sinse the fitbit app has updated, my hourly step count is not being recognised. Also my exercise total is not registering on my fitness pal app, even though my total number of steps has synced.

 

 

Moderator edit: updated subject for clarity

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‎09-07-2019 05:17

‎09-07-2019 05:17

@Catris it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the issue that you are experiencing with your hourly steps count and the exercise total missing on your MyFitnessPal account.

 

Please try revoking access from Fitbit and MFP and link both accounts again. After this, log out of your Fitbit app, restart your phone, open the app and log in. Finally, monitor your hourly step count and see if your exercises register on your MFP's account properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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