How can I replace my Versa screen?

[Versalover]

I’ve got my Versa less than 3 weeks ago. It’s working fine but the screen is broken 2 days ago by accident that caused injury as well. I called the Fitbit support and they told me the warranty doesn't cover damage caused by accidents, which totally understandable. But there is no repair store or anywhere I could replace the screen. It’s ridiculous!

Now how can I repair my watch? There should be a process for this kind of situation. What can I do now?

Moderator edit: subject for clarity

[sarab7]

They just did the same to me! My screen stopped working (everything else works) and there is nothing they can do. 25% off a brand new one...the lifespan of these watches should be more than 2 years!

[2An]

I had a screen protector on mine. I saw scratch on the screen protector and thought I was safe. Nope the fragile Fitbit was cracked Beanie. And it was the second one I bought and both screens cracked. There’s no rhyme or reason why it cracked it just does. For over 200 bucks this is such a disappointing appointment. I can’t believe Fitbit won’t do anything to help.

[kathyl54]

It not because they don't know

[Lizdee]

Literally  got off the phone with their customer service, did not offer any suggestions  where I can take it, just kept repeating  that warranted does not cover they have no repair department to send it to. There goes $160.00 down the drain.

[kathyl54]

Sorry to hear that. I still remember how I felt when mine cracked after
only about 1 month.

[sarahfit26]

Two years on and still no resolution to this. When I contacted Fitbit I was basically dismissed. Not under warranty (obvs 🙄 and not what I was asking) and simply no response to anything else. I asked to be escalated to customer complaints and was told there was no such thing but that my comments were noted!!

Appalling and now they have lost another loyal customer 

[GautamNadella]

why the hell you guys give template replies. where there is no solution. we should be filing a legal complaint on this. you guys don't have option to repair the faulty fitbit. what non sense is this.

And we get a great suggestion from your customer support "please recycle your fitbit" this is great value for money 

[Robbb23]

New screens are available on EBay for $39.00. I replaced mine yesterday and it works great. It took about 10 minutes and there videos on You Tube that show you how to do it. 

[january6girl]

What did u search on eBay? 

I seen protective/screen protector but not the glass itself

[Kdunny]

https://www.ebay.com/itm/223777958202

I ordered this one

[Robbb23]

Replacement Display Glass LCD Screen for Versa FB504 FB505 with tools.

[sarahfit26]

Maybe for you but in the U.K. they cost much more

Moderator edit: personal info removed

[january6girl]

Thank you so much!

[Hstudcobb]

I had the same problem. I have had various fitbit devices for years and this is the first time I have bought one with a bigger screen (what a mistake that was) It was the Versa Lite. I had it less than 6 months and was taking it off and accidentally dropped it on tile and it immediately cracked. I spoke to customer service and they couldn't do anything. I asked if they sold some kind of glass/screen protector like cell phones and they don't do that either. I asked if there was a more sturdy/crack resistant device I could purchase and they said all of their devices were sturdy... I said well that isn't true. The customer service agent then told me about the Versa 2 which is $100 more than what I had already bought. Haha no thanks. Fitbit... get it together. Your company should be better than this!

[Kdunny]

So far this seller has been super good! Shipped same day basically and msgd me,  also I replied asking about new adhesive and she replied she put some in the box for me! 

[Eliz08]

Gave up last year and bought an Apple Watch !  Best decision

[Robbb23]

The torx driver that came with the screen did not fit the tiny screws. A precision screw driver set from Harbor Freight works. About $7. Also gel super glue works to secure the screen to the base. A dot in each corner.

[Neelbest]

It’s the same thing with me I looked everywhere but there is no screen replacement not even in Best Buy! I was as shocked as all of you! So my suggestion to you Fitbit is buy repair shops worldwide, for all the Fitbit users!

[Kdunny]

ebay Search Fitbit Versa Replacement screen, average around 35$ US from
China

[bikegirl20]

I just spent 1/2 hour on the support chat with fitbit.  This is ridiculous.  I am more than angry that there isn't even a replacement option.  The support kept saying I'm sorry its not covered on warranty.  I explained a number of times that even not covered on warranty you can't even offer me a replacement part.  I was using my fit bit for activity in which it was designed for that yet they don't even have replacement parts.  Worst product ever!!!! Fit bit just lost a customer.  Total waste of money