How can I replace my Versa screen?

[Versalover]

I’ve got my Versa less than 3 weeks ago. It’s working fine but the screen is broken 2 days ago by accident that caused injury as well. I called the Fitbit support and they told me the warranty doesn't cover damage caused by accidents, which totally understandable. But there is no repair store or anywhere I could replace the screen. It’s ridiculous!

Now how can I repair my watch? There should be a process for this kind of situation. What can I do now?

Moderator edit: subject for clarity

[Annsy]

Maybe their customer service will improve now and they’ll be willing to fix the cracked glass covers for free.
Provide good will to all those who are preparing to leave this company because of their poor quality control and service.

Sent from my iPhone

[TechNinja]

Joesge seems to able to repair all the Fitbits. You can google Joesge repairs to see all their prices. Let me know if this helps 🙂

[TechNinja]

Sometimes the screen protectors don't help but if it does break there are always companies that can fix these for you. Joesge does online repairs. 

[january6girl]

Contact info please

[january6girl]

Joesge charges $110 hell you might as well buy a whole new watch 🤦🏾 r u kidding me! 

[TechNinja]

It is 100 at the moment. If you need their help you can send your device
in.

Thank you,
Joe P

Moderator edit: personal info removed

[Lisafer]

Thanks Joe

Sent from my iPhone

[TechNinja]

Anytime.

Thank you,
Joe P

Moderator edit: personal info removed

[jamie_carroll]

i didnt drop my watch i didnt use it and the screen is stuck at the top of the screen 

[Virenc]

This is a similar issue my son was at the gym and the strap came away from the screen part and the watch fell and the screen cracked . 

I would like to know where we can fix it as it is not covered under warranty . 

Poor responses from Fitbit. 

no repair centre. 

So how do we fix our broken watches which are still under warranty  ..

V

[Annsy]

That’s a question many people have been asking... no answer from Fitbit

Sent from my iPhone

[DC1981]

There is nothing that can be done

Buy a screen protector is what I was told.
Terrible customer service

Sent from my iPhone

[Rla1210]

I agree.  I’ve been working w them  Patiently for a week now bc my back button won’t work.so my scream is stuck on last app I went to.  I got my husband a itouch smart watch and he loves it. Has had no problem. And it was way cheaper then the Fitbit. 

[JoyE74]

You cant have them repaired. They expect you to buy another one like a box
of kleenex.

[gtownmom]

the repair site you mentioned quotes me a cost of $125 to repair the screen. The device when I bought it brand new 9 months ago was $160. Disappointing, but wanted to make sure people knew what to expect.

[TechNinja]

Price I see is $90.

Thanks,
Joe P

Moderator edit: personal info removed

[MikMac31]

So you mean to tell me I'm spending hundreds of dollars on a watch and a cracked from the inside screen cant be replaced? I dropped it one time after owning it 3 month not even. So, disappointed. 

[SIrvin]

Same thing happened to me!  Does Fitbit support their products?  

[SIrvin]

I went to Target.  They said they do not do repairs.  😞

[january6girl]

They have replaced my versa at least 5 times. I've lost count. I'm definitely looking into another brand