05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
How do I factory reset my Versa? Wipe it off.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
12-15-2019 12:06
12-15-2019 12:06
12-16-2019 11:04
12-16-2019 11:04
12-18-2019 22:35
12-18-2019 22:35
Me too ever since the firm wear update I just get stuck on the logo n ive don't all the factory resets
12-28-2019 20:28
12-28-2019 20:28
I tried reset my watch but its showing data not cleared sync and try again
02-10-2020 06:49
02-10-2020 06:49
how do i unlock my fitbit versa by my phone
02-10-2020 06:52
02-10-2020 06:52
it is still connected to my phone which is an iphone 7
02-13-2020 08:31
02-13-2020 08:31
when Support isn't a black hole of no responses and ridiculous copy/paste "suggestions" ... they either don't actually have the model in front of them, or they cannot read a 1 sentence question with ten words
02-13-2020
08:42
- last edited on
05-25-2020
04:52
by
JuanJoFitbit
02-13-2020
08:42
- last edited on
05-25-2020
04:52
by
JuanJoFitbit
I don't want 20 upsell messages a week.
I don't want to reset or upgrade firmware monthly.
Versa won't stay sync'ed through two charge cycles on any of three flagship devices that have no bluetooth issues with other products.
and god help you if the watch charges down to zero percent on a product with a 15+ minute setup process that you can do in your sleep by the tenth time.
if hard resets are designed to require half hour set up ... how about designing firmware that at least pulls the time/date from *any* Bluetooth you pair it with?!
I don't want a crappy app with crappy upsells with crappy feature sets -- just a watch that counts steps and displays the correct time & date.
duh!
* a Versa isn't a watch without the correct time; much less a smartwatch, LOL
** and we pay 10x the cost of better devices that work first time, every time ... for the "privilege" of Versa? Your cheapest replacement bands cost more than other watches that don't come with crap rubber bands like the $0.50 junk strap that came in your fancy $5.00 box.
*** apparently, this user doesn't like the hardware, or the constant nagging to purchase more features, or the non-existent (or unhelpful) support staff. Maybe we're paying for some really awesome software, but I have no idea if it is any good because the hardware only worked properly for 31 days -- just past the return window.
Moderator edit: format
02-13-2020 09:03 - edited 02-13-2020 09:03
02-13-2020 09:03 - edited 02-13-2020 09:03
@SunriseRun438 I'm kinda in agreement with you. I'm having issues today that weren't there yesterday. What changed overnight? Nothing changed on my end. Why should I have to restart/reset my Versa 2 to correct these problems when every other week it seems I'm having a problem -- never did get resolution on my shorter battery life. I posted about the problem I'm currently having (active minutes resets at every refresh on my iPhone) and am expecting to get the canned response, if any at all. I know I'm not alone -- clearly the dozens of other recent posts on this forum tell me that. But my patience is wearing thin.
02-13-2020 10:37
02-13-2020 10:37
That worked for me..not sure if it was 15 seconds but it did take a little while
02-21-2020 06:05
02-21-2020 06:05
Can I rest my versa 2 on my phone or online if the screen is green and not responding?
02-21-2020 09:21
02-21-2020 09:21
Have Fitbit Versa Lite...bought Sept. 12, 2019.
03-12-2020 09:42
03-12-2020 09:42
I performed factory reset on my fitbit versa using settings>about>factory reset. But versa did not switch on again. How do I turn it on?
03-12-2020 16:15
03-12-2020 16:15
Following
04-21-2020 18:52
04-21-2020 18:52
Having the same issue, wish I could figure this out. 😞
05-25-2020
03:50
- last edited on
05-25-2020
04:50
by
JuanJoFitbit
05-25-2020
03:50
- last edited on
05-25-2020
04:50
by
JuanJoFitbit
I did this and it is now completely black and will not switch on. So many problems!
Moderator edit: format
05-25-2020 04:49
05-25-2020 04:49
Hi @Pfontaine42, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community. Regarding the screen issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit. Don't hesitate to get back if you need further assistance.
@Sousafem, thank you for joining us in this thread. I'm sorry to hear that your Fitbit Versa screen is black and it won't turn on. By the way, thank you for trying to get this issue before contacting our forums.
I would like to know if your Versa vibrates when you put it on the charger. Also, let me know what troubleshooting steps you have tried since this will help me to avoid providing the same information. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.
Keep me posted on the outcome.
05-25-2020 05:35
05-25-2020 05:35
07-20-2020 17:06
07-20-2020 17:06
I performed a factory reset on my versa lite, now the watch doesn’t want to update the tracker and the watch is stack on the Fitbit icon... kindly assist
07-20-2020 17:14
07-20-2020 17:14
@eleanor_allen did you get assistance with the issue you experienced with your watch, as mine does the same and it’s been long with no assistance 😓😓😓💔💔💔