How do I turn off the "Off-Hours" message on my Versa 2?

[SanfordCircle1]

So annoying. I need to get rid of "Off-hours Message"?

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @SanfordCircle1.

Thank you for your question.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[SanfordCircle1]

My problem was not resolved. The response I received was courteous, reflecting your company's position. It left me with no choice but to purchase a new Fitbit. This is the third product failure I have experienced with Versa 2. You were kind enough to provide a replacement on the second one. It also failed. The person helping me agreed the product had failed. My only option was to purchase a new device. I was not trying "to get something for nothing". I just wanted a product that worked. I am a totally honest person, 80 years of age. After three product failures I have no choice but to purchase a different product. Thank you for the opportunity to provide this feedback.

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @SanfordCircle1.

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thank you for the time you spent trying to get them resolved.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.

[SunsetRunner]

having the same problem.  Suddenly after charging my Fitbit does not respond to swiping, the button seems stuck, the face changed to some generic display, and whenever I look at the display I get this Off-Hours message.  It won’t restart, I’ve tried cleaning .. I tried to load new face via app.   The only good thing is that it seems to still be tracking things like sleep and activity and I can see the data on my app.  This is the second Versa 2 to fail for me in two years.. I don’t think these are very durable.