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How do I unlocked my Versa?

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‎06-23-2020 03:23 - last edited on ‎06-23-2020 07:26 by Fitbit Moderator

‎06-23-2020 03:23 - last edited on ‎06-23-2020 07:26 by Fitbit Moderator

My daughter has managed to remove my device from my fitbit app on my phone & I've accidentally knocked the screen so now its pin locked & its not connected to my phone to unlock the pin. It won't reconnect as a new device as I can't see the pairing pin on the screen as it just says unlock with your phone. Any help please?? 
tried the 3 button reset with absolutely no luck. 

 

 

Moderator Edit: Clarified subject

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‎06-23-2020 05:38

‎06-23-2020 05:38

Hi @LottieD91 Oh dear! I thjnk you would be best to contact Customer Support and see if they have some way of helping!

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-23-2020 07:10

In response to NellyG

‎06-23-2020 07:10

This requires a factory reset, that Support can help with.

Once your back up, please set the pin for Fitbit Pay only.

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