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Versa 2 won't sync

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‎06-07-2020 21:21 - last edited on ‎06-23-2020 07:23 by Fitbit Moderator

‎06-07-2020 21:21 - last edited on ‎06-23-2020 07:23 by Fitbit Moderator

Hello, I just bought my versa 2 today and I have been having issues trying to get it synced up and connected through WiFi. It connects and starts to update up to 5% and it still gives me a red x. I’ve factory restarted my watch about 5 times now and it’s still giving me the same issue? I tried it over Bluetooth and I wasn’t receiving any notifications? I have an iPhone as well. Thanks for your help!

 

 

Moderator edit: updated subject for clarity

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‎06-23-2020 07:21

‎06-23-2020 07:21

Hi @NoreenG, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it won't sync or connect with your WiFi and it won't receive notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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