How does the Sleep feature work?

[2785friend]

Have had my versa 2 for a month and still don't understand the sleep data.  I called support and they had me do a couple things which did nothing, I uninstalled and reinstalled app, deleted account on watch and started over, have a case # cause she couldn't help me so why bother calling them.  My problem is I go to bed around 10pm and get up around 5am and my sleep will show 1 or 2 hours sleep and 2 or 3x restless. I can't get sleep score or get oxygen levels cause you need min. of 3 hrs.  I know I am restless but there is no way I am only sleeping that little bit every night.  Anybody have any clues?  I would return it but it's been over 14 days.  Totally aggravated!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @2785friend, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry about the sleep tracking issues that your Versa 2 is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums. I would like to follow up on this and would like to know if the issue persists or if it got resolved.

In the meantime, check out this help article, which explains how your Fitbit device tracks your sleep.

Looking forward to your response.