05-30-2019 02:41
05-30-2019 02:41
Hi, I would like to ask how long can my data (step count, heart beat, etc.) can be kept in Versa.
There are some days I forgot to sync Versa with my fitbit app, and I saw that the data for those days I didn't sync are LOST. I saw some sport watches can keep data up to 7 days, hence I can still sync on 7th day and get data for 1st to 6th days that I didn't sync.
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05-30-2019 03:41
05-30-2019 03:41
The Versa should be able to hold up to 7 days as you suggest. Fitbit say:
taken from: https://help.fitbit.com/articles/en_US/Help_article/1374/
I've not heard of this issue before and suggest you contact customer support as they may be able to tell what's happening from the server side. You can get them via: contact.fitbit.com
Out of interest - is the data missing from the app and from the web dashboard at www.fitbit.com ? I'm wondering if the problem is with the data being lost or an error in the app.
05-30-2019 03:41
05-30-2019 03:41
The Versa should be able to hold up to 7 days as you suggest. Fitbit say:
taken from: https://help.fitbit.com/articles/en_US/Help_article/1374/
I've not heard of this issue before and suggest you contact customer support as they may be able to tell what's happening from the server side. You can get them via: contact.fitbit.com
Out of interest - is the data missing from the app and from the web dashboard at www.fitbit.com ? I'm wondering if the problem is with the data being lost or an error in the app.
05-30-2019 17:09
05-30-2019 17:09
Thank you very much, Steve. I will try again to validate my observation before reporting to them.