How long can data be kept inside Versa?

[TungLeh]

Hi, I would like to ask how long can my data (step count, heart beat, etc.) can be kept in Versa.

There are some days I forgot to sync Versa with my fitbit app, and I saw that the data for those days I didn't sync are LOST. I saw some sport watches can keep data up to 7 days, hence I can still sync on 7th day and get data for 1st to 6th days that I didn't sync.

[SteveH · Accepted solution]

The Versa should be able to hold up to 7 days as you suggest. Fitbit say:

• Most trackers store up to 7 days of detailed minute-by-minute data. If you have a Fitbit Alta™, your minute-to-minute data is stored for up to 5 days. If you wait longer than 7 days (5 days for Alta) before syncing, you may only see the most recent week's detailed data.
• Summary data (calories, distance, steps, and floors) will be stored for 30 days. If your tracker measures heart rate, summary heart rate data will be stored as well. 

taken from: https://help.fitbit.com/articles/en_US/Help_article/1374/

I've not heard of this issue before and suggest you contact customer support as they may be able to tell what's happening from the server side. You can get them via: contact.fitbit.com 

Out of interest - is the data missing from the app and from the web dashboard at www.fitbit.com ? I'm wondering if the problem is with the data being lost or an error in the app.

[TungLeh]

Thank you very much, Steve. I will try again to validate my observation before reporting to them.