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How long does a refund takes?-Versa 2

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‎03-13-2022 07:33 - last edited on ‎03-13-2022 18:43 by Fitbit Moderator

‎03-13-2022 07:33 - last edited on ‎03-13-2022 18:43 by Fitbit Moderator

Has anyone in the UK successfully returned their Versa for a refund.

I have been on Live Chat and also rang them, they requested pictures of the front, back and charging unit which I submitted. The device is out of warranty but because of a safety issue they are offering me a refund which has to be paid via a PayPal account with the same email address as your Fitbit account.
I just wondered if anyone had done this and how long the process takes. 
Maybe I’m being a little over cautious 

 

Moderator edit: updated subject for clarity

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‎03-13-2022 11:02 - edited ‎03-13-2022 11:04

‎03-13-2022 11:02 - edited ‎03-13-2022 11:04

Hi @Shazzad11 - you may also be able to get a prepaid master/Visa? card credit card.

Fitbit are good refunding when it comes to things affecting your well being. The Ionics are in voluntary recall due to battery burning issues.

Author | ch, passion for improvement.

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‎03-13-2022 11:23

In response to Guy_

‎03-13-2022 11:23

Hi Guy,

Thanks for your reply.

I wasn’t offered a replacement or a prepaid MasterCard but PayPal refund is fine. 
Not sure how long the process takes.

🤞it will all go smoothly.

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