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How long to get replacement? 13 weeks and counting

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Like many on here, driven crazy by my FitBit Versa 2 misbehaving. Eventually failed completely. After many hours on the telephone. Amazon got me through and Fitbit agreed a replacement, obviously they wanted some documentation first. All done.

Now Fitbit keep asking for various information which I have supplied many times and we still have no indication of the replacement being dispatched! Now over 3 months and wife is without a watch!

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