How to fix Versa button stuck issue

[Silverjoe1]

My wife’s versa had a stuck left button.  I did a factory reset and watch was stuck on the select shortcut screen,  Nothing I tried got the versa back to the clock screen.  In many instances Fitbit replaced the hardware if under warranty.  However this versa is 2.5 years old.  I finally found a post where someone soaked the versa in isopropyl alcohol and then loosened up the dirt with a pin.  After soaking it for two hours and pressing the button numerous times the versa started working.  It seems that this is a common problem and give this a try before discarding your versa.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Silverjoe1, it's nice to see you again participating here in the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. Thanks for taking the time to share the steps you took to resolve the button issue of your Versa.

I'll be here if further assistance is needed.

[YorkNey]

Many thanks indeed for this post, my Fitbit has recently started suffering from the dreaded stuck button syndrome, after a long period of time searching for way to resolve this issue I happened across this response, I will wait until my Fitbit battery  has gone flat and then I will definitely try this method, although I hasten to add that I don’t think I’ll be completely immersing my Fitbit in IPA, just a small amount in a container and then lean the Fitbit on the button side so just the button is immersed.