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How to reset steps

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‎08-23-2020 18:55 - last edited on ‎08-23-2020 21:10 by Fitbit Moderator

‎08-23-2020 18:55 - last edited on ‎08-23-2020 21:10 by Fitbit Moderator

How can I reset my steps. 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎08-23-2020 21:09

‎08-23-2020 21:09

Hi @hrpati, welcome to the Community Forums!

 

Thanks for your post. To better assist you with your concern, can you please elaborate on your question? Do you want to reset the steps from the device or from your account? More information will be appreciated. 

 

Looking forward to your reply.

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‎08-23-2020 21:25

In response to RicardoFitbit

‎08-23-2020 21:25

It’s on my Versa 2 it keeps a count of my steps and will not reset for the next day.

Thank you,
Pati
Sent from my iPhone
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‎08-24-2020 15:10

In response to hrpati

‎08-24-2020 15:10

Thanks for your update @hrpati.

 

I appreciate the details that were shared with me. If your stats are not resetting at midnight, please restart your Versa 2 following the next steps and let me know if the issue persists:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed.  

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‎08-24-2020 15:56

In response to RicardoFitbit

‎08-24-2020 15:56

Thank you!

Yes I have tried those already and nothing.

Sent from my iPhone
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‎08-24-2020 17:24

In response to hrpati

‎08-24-2020 17:24

Your reply is appreciated @hrpati.

 

Seems odd that you're still experiencing this issue despite restarting your device. Can you please let me know if this is occurring with all of your stats or only with the step count? In the meantime I receive your answer, please try changing your Versa 2 clock face and let me know if the issue persists so we can move on.

 

I'll be waiting for your reply. 

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‎08-24-2020 18:53

In response to RicardoFitbit

‎08-24-2020 18:53

It is doing with my steps and sleep patterns.

Sent from my iPhone
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‎08-24-2020 20:18

In response to hrpati

‎08-24-2020 20:18

Thank you for the information that was shared with me @hrpati.

 

I quite don't understand your issue, can you please share more information and details? If your device is not restarting your sleep, this means that the device is still recording your sleep? Can you please send me a picture showing this? Please refer to this post for instructions of how to attach an image into your post. Also, please let me know the outcome of changing your Versa's clock face. 

 

Looking forward to your reply. Your patience is appreciated.

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