05-12-2020 15:17
05-12-2020 15:17
Versa was setup in my iPhone Fitbit App. I attempted to add my Versa 2 but it replaced my Versa, it didn't add it . I attempted to add the Versa but the Fitbit App wants to replace the Versa 2. If I choose any other non-Versa device, it will allow me to add it along with the Versa 2, not replace it. I used to have both my Surge and Versa devices connected. HELP?!
Answered! Go to the Best Answer.
05-13-2020 01:38
05-13-2020 01:38
As you know, Fitbit supports multiple trackers connected to an account...but there are some limitations. They say:
"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."
taken from: https://help.fitbit.com/articles/en_US/Help_article/1715/
So, connecting Surge plus Versa is fine, but you cannot connect Versa plus Versa 2
05-13-2020 01:38
05-13-2020 01:38
As you know, Fitbit supports multiple trackers connected to an account...but there are some limitations. They say:
"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."
taken from: https://help.fitbit.com/articles/en_US/Help_article/1715/
So, connecting Surge plus Versa is fine, but you cannot connect Versa plus Versa 2
05-13-2020 03:42
05-13-2020 03:42
Thank you for the information. This limitation is disappointing.