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How to unlock a Versa

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‎11-26-2018 08:22 - last edited on ‎11-27-2018 06:21 by Fitbit Moderator

‎11-26-2018 08:22 - last edited on ‎11-27-2018 06:21 by Fitbit Moderator

Whilst attaching a new strap the screen locked and now comes up with a message saying unlock with phone. I've followed the instructions to unlock using the app on phone and it comes up with an error message saying unable to unlock contact system admin. I've tried disconnecting and reconnecting but that didn't work. Any ideas?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-27-2018 03:44 - last edited on ‎11-27-2018 06:22 by Fitbit Moderator

‎11-27-2018 03:44 - last edited on ‎11-27-2018 06:22 by Fitbit Moderator

Have you tried entering the same Passcode as you use to unlock your phone when the app asks for the Passcode? 

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Nathan | UK

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‎11-27-2018 06:23 - last edited on ‎02-10-2024 08:36 by Fitbit Moderator

In response to N8teGee

‎11-27-2018 06:23 - last edited on ‎02-10-2024 08:36 by Fitbit Moderator

@Niknak850 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa got locked. Besides the suggestions @N8teGee shared you can try using a different phone as explained in this post. In that same thread you will find other suggestions to help solve this issue.

Alvaro | Community Moderator

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