How to unlock

[MNicDhonnacha]

Unlock with phone is coming up on my watch. I'm trying to unlock by going by the instructions but nothing is working 😭 

[SunsetRunner]

Hi @MNicDhonnacha , maybe this help article will help you: https://community.fitbit.com/t5/Versa-Smartwatches/How-to-unlock-a-locked-Versa/td-p/2654142. Regards kuzibri

[MNicDhonnacha]

Tried most of these and still no good. Is it safe to delete my Fitbit account and start all over again??

[Rich_Laue]

No @MNicDhonnacha it is not safe to delete your account or even remove the tracker from your account. Your tracker has been locked from putting in the pin wrong to many times. 

Let's open the Fitbit app. 

Tap the top right, then your tracker. 

Now swipe up to device lock. 

You need to approve your access by putting in your phones unlock code. 

On the next page tap. Change Pin Code. 

You should be able to create a new pass code? 

Please let us know how it went and if you get any error messages. 

 

[MNicDhonnacha]

I can't get into the actual app now it's so annoying..

[Rich_Laue]

Sorry @MNicDhonnacha I'm not sure what phone type the app is on. 

Have you tried clearing the apps data. You will need to log back in. 

Or remove the Fitbit app and install a fresh copy.