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Huawei P9 Compatible Issues

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‎05-15-2019 20:46

‎05-15-2019 20:46

I was excited when got Fitbit Versa a week ago,.. 

 

Unfortunately, I didnt know about the compatibility issues when I ordered my Versa. SO now, I encounter my watch cannot connect to my home WiFi, I've been trying all sort of suggestions / remedies but it still doesnt work. This is really frustrating and annoying, in my phone Fitbit app always show incorrect password. 

 

Here is my humble request, please Huawei P9 as one of the compatible mobile device to Fitbit Versa.  

 

Thanks!

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‎05-16-2019 07:29

‎05-16-2019 07:29

@inGinG It's great to see you in our Fitbit Community! I totally understand how you feel since the Huawei P9 is not in the compatible devices list.

 

I'd like to provide a solution in the meantime. you can connect your Versa with a computer. Please check out the information and steps listed in this help article, under the subject "How do I create a Fitbit account and connect my device?".

 

Regarding your request of the Huawei P9, I'd like you to take a look at this Feature Suggestion.which has information about the integration decisions.

 

Let me know if you have more questions!

JuanJo | Community Moderator

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‎05-16-2019 19:37

In response to JuanJoFitbit

‎05-16-2019 19:37

@JuanJoFitbit Thanks for your suggestions.  Yes, I'd download Fitbit Connect in my laptop Window 7, But my watch fails to connect to WiFi. I had even changed my mobile device which listed under compatible devices list, till today still couldnt find out the reason of not connecting to WiFi.

 

Sadly, the status is - not currently planned. 

 

Once again, thank you!

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